Frequency Asked Questions

Here are answers to some of the most common questions our customers have. If you need further assistance, feel free to contact our support team.

 

Shipping & Delivery

How long does shipping take?

• United States: 7-14 business days

• International: 14-31 business days

Do you offer international shipping?

Yes! We ship to many countries worldwide. International shipping times vary based on location and customs processing.

How can I track my order?

Tracking information will be uploaded as soon as possible after your order has been processed. You can track your order on our Track Your Order page.

My tracking number isn’t updating. What should I do?

Tracking updates may take a few days to appear. If your order was recently shipped, please allow some time for updates. If you don’t see any progress after several days, contact our support team for assistance.

 

Returns & Refunds

What is your return policy?

We accept returns within 30 days after delivery. However, certain products, such as perishable goods, beauty products, and undergarments, are non-returnable for hygiene and safety reasons. Please read our Return Policy for full details.

How do I return an item?

To initiate a return, please contact our support team with your order number and reason for return. We’ll provide further instructions.

Do you offer exchanges?

At this time, we do not offer direct exchanges. If you need a different item, we recommend returning your original item (if eligible) and placing a new order.

When will I receive my refund?

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to your original payment method.

 

Orders & Payments

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options displayed at checkout.

Can I cancel or modify my order after placing it?

Orders are processed quickly, so changes or cancellations may not always be possible. Please contact us immediately if you need to modify your order.

 

Products & Support

Are your products authentic?

Yes! We source high-quality, authentic products to ensure customer satisfaction.

I received a damaged or incorrect item. What should I do?

We’re sorry for the inconvenience! Please contact our support team with your order number and photos of the issue, and we’ll assist you with a replacement or refund.

 

Contact Us

If you have any other questions, feel free to reach out to our customer support team via email or our Contact Us page. We're happy to help!